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Last updated: 27 April 2026
We are happy to help with any question, comment, complaint or request relating to our website lightsbyluma.com, our products or your order. This page sets out everything you need to get in touch with us.
LUMA LIGHTS is a brand operated by Florian BOICHUT, a sole trader registered in France under the auto-entrepreneur regime. We design and supply lighting products to customers in the United Kingdom from our base in France.
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Item |
Detail |
|---|---|
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Trader |
Florian BOICHUT (trading as LUMA LIGHTS) |
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Brand |
LUMA LIGHTS |
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Legal form |
Auto-entreprise (French sole trader) |
|
Country of establishment |
France |
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Registered address |
793 chemin des Mauruches Supérieures, 06220 Vallauris, France |
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SIREN |
991 456 955 |
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Website |
Email is our preferred channel and the fastest way to reach us. Please include your order number (if any) and as much detail as possible about your enquiry.
+33 6 52 53 12 42
Calls to this number are charged at the standard international rate set by your provider. Please note that we are based in France (time zone Central European Time / Central European Summer Time, broadly UK time + 1 hour).
Hypothesis flagged: opening hours have not been provided. Indicative opening hours below — please replace with the hours during which you actually answer the phone.
Indicative opening hours (CET/CEST): Monday to Friday, 9:00 to 18:00 (excluding French public holidays). Equivalent UK time: Monday to Friday, 8:00 to 17:00.
LUMA LIGHTS – Florian BOICHUT 793 chemin des Mauruches Supérieures 06220 Vallauris France
We aim to respond to all written enquiries within 2 Working Days. Complex enquiries, technical questions or formal complaints may take longer; in that case, we will acknowledge receipt and keep you updated.
"Working Days" means any day other than Saturday, Sunday or a public holiday in England.
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Type of enquiry |
How to contact us |
What to include |
|---|---|---|
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Order status, tracking, delivery question |
Email — contact@lightsbyluma.com |
Order number, full name |
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Cancellation under the 14-day cooling-off period |
Email or post (or use the model cancellation form in our Returns and Refunds Policy) |
Order number, name, address |
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Return or refund request |
Email — contact@lightsbyluma.com |
Order number, reason, photos if relevant |
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Faulty or damaged product |
Email — contact@lightsbyluma.com |
Order number, description of the issue, photos |
|
Product or installation question (lighting) |
Email — contact@lightsbyluma.com |
Product reference, intended use |
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Privacy and personal data (UK GDPR rights) |
Email — contact@lightsbyluma.com |
Subject line "Data protection request" + description |
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Press, partnerships, wholesale |
Email — contact@lightsbyluma.com |
Company name and project description |
|
Reporting illegal or inappropriate content |
Email — contact@lightsbyluma.com |
URL of the content and nature of the issue |
If you wish to make a formal complaint, please write to us at contact@lightsbyluma.com with the subject line "Complaint", and include your full name, order number (if any), and a clear description of the issue and the resolution you are seeking.
We will acknowledge receipt of your complaint within 2 Working Days and will aim to provide a substantive response within a reasonable time.
If you remain dissatisfied, you may:
contact the Citizens Advice consumer service for free, independent advice — https://www.citizensadvice.org.uk;
in respect of personal data matters, lodge a complaint with the UK Information Commissioner's Office (ICO) — https://ico.org.uk;
bring a claim before the competent courts (see our Terms and Conditions and Terms of Service for details on governing law and jurisdiction).
The Website is hosted by:
Shopify International Limited Victoria Buildings, 2nd Floor, 1–2 Haddington Road, Dublin 4, D04 XN32, Ireland Website: https://www.shopify.com