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FAQ – Frequently Asked Questions
The choice between a pendant light and a wall light depends on two things: ceiling height and the atmosphere you want to create. Pendant lights work best in rooms with ceilings above 2.5 metres, where they can hang freely and become a focal point. Wall lights are better suited to lower ceilings, or wherever you want to layer the lighting rather than rely on a single overhead source. In a living room, combining both gives the most versatile result. Browse our pendant lights collection and our wall lights to compare styles side by side.
Each collection at LUMA has a distinct material identity and aesthetic direction. HALO is built around hand-blown vintage glass with gold hardware, offering a sculptural, retro-chic character suited to dining rooms, hallways and bedrooms. KLOUD uses metallic mesh and LED ribbon structures for a more contemporary, architectural look. AKARI plays with natural fabrics and organic forms inspired by Japandi and Wabi-Sabi aesthetics. STONE pairs natural stone or marble with wood for a quiet, grounded Nordic sensibility. The right collection depends on the existing materials and mood of your space.
For a kitchen island, the diameter of the pendant light should be proportional to the worktop length. As a general rule, one fitting of 45 to 60 cm works well for islands up to 120 cm long. For longer islands, two pendants spaced evenly give a more balanced result. Hanging height matters too: the bottom of the shade should sit between 70 and 80 cm above the surface. Products like the KLOUD metallic cloud pendant or the AKARI fabric pendant are available in multiple sizes precisely to accommodate different kitchen configurations.
Yes, provided you select a fitting with a short suspension cord or an adjustable cable. Several pieces in our catalogue include a cord that can be wound and adjusted at the ceiling rose, giving you control over the final hanging height. A ceiling rose with a flush or semi-flush design can also help in rooms where the ceiling sits between 2.2 and 2.5 metres. If in doubt, the product dimensions on each listing include the minimum and maximum installation height to help you plan accurately.
The most reliable approach is to match the material of the lamp to one other element already present in the room. If your furniture has wood details, the AKARI rattan and wood bedside lamp creates an immediate sense of cohesion. If your bedroom leans toward a more refined, sculptural aesthetic, the STONE marble bedside lamp or the HALO glass table lamp carry that register naturally. Consider also the light output: a bedside lamp should produce a warm, diffused glow rather than direct or cool-toned light, which tends to disrupt sleep.
Materials vary by collection and are detailed on each product page. The HALO range uses hand-blown borosilicate glass with anti-oxidation treated metal frames finished in gold or brass tones. STONE pieces incorporate genuine natural stone or solid marble paired with untreated wood. AKARI uses technical fabric diffusers and rattan woven by hand. KLOUD fittings are constructed from powder-coated metallic mesh or integrated LED ribbon mounted on steel armatures. All fittings are manufactured to comply with CE and UK electrical safety standards and undergo quality checks before dispatch.
All fittings sold on LUMA are certified to CE and UK Conformity Assessed standards, meaning they meet the electrical safety requirements applicable in the United Kingdom and across the European Union. Each product listing specifies the fitting type, voltage range, and maximum wattage. Most pendants and wall lights use standard E27 or G9 lamp holders, which are universally compatible with UK and EU wiring. If your installation requires specific certifications for a commercial or listed building project, the product documentation can be provided upon request.
The majority of fittings in our catalogue are sold without bulb unless explicitly stated otherwise in the product description. This is intentional: the colour temperature and lumen output of a bulb significantly affect the final atmosphere of a space, and preferences vary. We recommend choosing a bulb between 2700K and 3000K for a warm, residential ambiance, or 4000K for a more neutral tone suited to kitchens and workspaces. Compatible bulb types are listed on each product page. We also carry a selection of LED bulbs in the accessories section of the site.
The maximum wattage is indicated in the technical specifications on every product page. Exceeding this rating is not recommended as it can overheat the fitting and void the warranty. With modern LED bulbs, this is rarely a constraint in practice: an LED rated at 6 to 8 watts typically produces the same light output as a 40 to 60 watt incandescent bulb. If you are unsure which bulb to pair with a specific fitting, the product page includes a compatibility note and we can advise further by email at info.lumalights@gmail.com.
Standard delivery within the United Kingdom takes between 3 and 7 working days from the date of dispatch. Dispatch typically occurs within 1 to 2 working days of the order being placed, subject to stock availability. Orders placed on weekdays before 12:00 noon are prioritised for same-day processing. Once dispatched, you will receive a confirmation email with a tracking number allowing you to follow the progress of your parcel in real time. Delivery is available to mainland UK addresses as well as Northern Ireland, Scotland and Wales.
LUMA ships to European Union countries as well as a number of international destinations. Delivery times and costs for international orders vary by destination and are calculated at checkout based on parcel weight and dimensions. For EU deliveries, import duties are typically included in the displayed price. For destinations outside the EU and UK, customs charges may apply upon arrival and are the responsibility of the recipient. If your country is not listed at checkout, contact us at info.lumalights@gmail.com and we will advise on available shipping options.
All fittings are packaged individually with protective foam inserts and reinforced cardboard to prevent damage in transit. Glass components such as those in the HALO collection are wrapped separately in bubble-lined material before being placed in the outer box. Larger or more fragile items may be double-boxed. In the event that a parcel arrives visibly damaged, we recommend photographing the packaging before opening it and contacting us immediately. We handle all damage claims promptly and at no cost to the customer.
A tracking link is sent automatically by email as soon as your order leaves our warehouse. This link gives you access to live carrier updates, including estimated delivery windows and any change in status. If you have not received a tracking email within 3 working days of placing your order, check your spam folder first and then contact us at info.lumalights@gmail.com with your order number. We will locate the shipment and provide an update within one working day.
LUMA operates a 30-day return window from the date of delivery for all items in their original, unused condition and original packaging. This exceeds the statutory 14-day right of withdrawal applicable under UK and EU consumer law. Items returned in a condition that prevents resale may be subject to a partial refund reflecting the reduction in value. Custom or made-to-order pieces are excluded from the standard return policy unless they arrive damaged or non-conforming. To initiate a return, contact us at info.lumalights@gmail.com with your order number and reason for return.
If your order arrives damaged in transit or does not match what you ordered, contact us at info.lumalights@gmail.com within 48 hours of delivery. Include your order number, a clear description of the issue, and photographs of the item and the packaging. We will arrange a replacement or full refund at no cost to you, including return shipping where applicable. We do not require customers to return damaged goods before a replacement is sent in most cases, which speeds up the resolution considerably.
Once a return has been received and inspected, refunds are processed within 5 working days. The amount is credited to the original payment method used at checkout. Depending on your bank or card provider, the funds may take an additional 3 to 5 business days to appear on your statement. If you have not received your refund after 10 working days from the date we confirmed receipt of your return, contact us and we will investigate directly with the payment processor on your behalf.
Return shipping costs are the responsibility of the customer for standard change-of-mind returns. We recommend using a tracked service, as we cannot accept liability for parcels lost in transit without proof of postage. For returns resulting from a damaged delivery, an incorrect item, or a product defect covered by warranty, LUMA covers the full cost of the return shipment. A prepaid return label will be provided by email once the return has been authorised by our team.
In the United Kingdom, any fixed electrical installation work, including the connection of a new light fitting to the mains supply, must be carried out by a qualified electrician or a competent person as defined under Part P of the Building Regulations. Replacing a like-for-like fitting on an existing circuit is generally considered minor work and can be done by a competent DIYer, but we recommend professional installation for new circuits or for fittings involving structural fixings in masonry or plasterboard. Each product comes with a printed installation guide and wiring diagram.
For hand-blown glass fittings such as those in the HALO collection, use a soft dry microfibre cloth for routine dusting. For a deeper clean, a slightly damp cloth with a small amount of glass cleaner is sufficient, but avoid abrasive products and solvents, which can dull the surface finish over time. Always switch off and allow the bulb to cool completely before handling the glass. The metal hardware can be wiped with a dry cloth; avoid moisture on threaded connections and lamp holder contacts.
Natural stone and marble are porous materials that can absorb liquids and stain if not treated carefully. Wipe the base with a dry cloth and avoid placing it on surfaces where it may come into contact with water, oils or cleaning products. Do not use acidic cleaners such as vinegar or lemon-based products on marble, as they etch the surface permanently. A dedicated stone sealant applied once a year will help maintain the appearance of the base. The fabric or metal shade components of stone lamps can be cleaned separately with a dry cloth or soft brush.
Most pendant lights in our catalogue include an adjustable cord or chain that can be shortened at the ceiling rose during installation. The adjustment mechanism is described in the installation guide supplied with each fitting. Some models also include a cord grip or cable cleat that allows the hanging height to be changed without tools after installation. If you need to adjust the length beyond the factory setting, a qualified electrician can cut and re-terminate the cable safely. The product page for each pendant specifies the minimum and maximum suspension length.
LUMA accepts all major credit and debit cards including Visa, Mastercard and American Express, as well as payments via PayPal and Apple Pay where available. All transactions are processed in British Pounds (GBP). If you are ordering from a eurozone country, your bank will apply its standard exchange rate at the point of settlement. We do not store card details on our servers: all payment data is processed exclusively through encrypted, PCI DSS-compliant payment gateways integrated into the Shopify platform.
Buy now, pay later options may be available at checkout depending on your location and the payment providers enabled at the time of your order. Eligibility for instalment payment is determined by the provider and is subject to their own terms and credit assessment. LUMA does not influence or guarantee approval for these facilities. If an instalment option is available to you, it will appear as a payment method at the checkout stage. For high-value orders such as the KLOUD twisted LED ribbon pendant or the STONE marble lamp, this can be a practical way to spread the cost.
LUMA operates on the Shopify platform, which uses SSL encryption across all pages of the site and complies with PCI DSS Level 1, the highest standard of payment card security. Your personal data is processed in accordance with UK GDPR and used only for order fulfilment and customer service purposes. We do not sell or share your data with third parties for marketing. Full details of how your data is handled are available in our Privacy Policy, accessible from the footer of the site.
Order modifications and cancellations can be requested by emailing info.lumalights@gmail.com as soon as possible after the order is placed. If the order has not yet been dispatched, we will do our best to accommodate the change at no charge. Once a parcel has left our warehouse, we are unable to intercept it, and the standard return procedure applies. For urgent requests, include your order number and the word URGENT in the subject line of your email to ensure it is prioritised by our team.